Comparing Customer Relationship Management Applications: What’s Most Important?
Comparison shopping can be enlightening. And it can be surprising. Comparing CRM vendors is a great way to find out which tools may have what you need in a customer relationship management tool and it can be a great time to find out about features you didn’t even realize were out there. Many people begin researching popular tools like Zoho vs Sage CRM and find themselves looking at other tools as well because they find out, through comparing, that their wish list has some very specific requirements that not all major CRMs have. Comparison shopping for CRM tools is about so much more than just price.
Salespeople Need Tools that Don’t Tie them to the Office
Mobile CRM tools are in demand. Salespeople don’t want to have to go to the office just to update their sales forecast database. They also don’t want to have to call in to get important information when strategizing or meeting with a client. Tools that enable sharing of information across a secure and easy-to-access platform boost productivity, team collaboration, and it also helps busy salespeople do more with less time. As you examine your options like Zoho vs Sage CRM and others consider the mobile capabilities. A great smartphone app that works regardless of platform and access to the right types of info make a big difference.
Don’t Forget About Training, Implementation, User Adoption, and Support
Do you know how long one takes over the other when comparing Zoho vs Sage CRM? What about other tools? Do you have a clear indication of implementation costs, how long it takes to train people, how long it’ll take to go live, and what sort of support will be available to you after you’ve gone live? Beyond the features and benefits listed beside each CRM you compare, be sure you look at the ease of getting up and running, too. Getting up and running easily will also impact how warm of a reception your team gives the new CRM, too. And tools like CRMs are only as good as the information put into them so user adoption is pretty important!
Look Closely at Your Options and Evaluate Them Carefully
You don’t want to experience the regret associated with spending time, money, and resources to implement a tool that flops. That’s why you should consider comparing more than just Zoho vs Sage CRM. Also look at Zendesk Sell, too. We know you’ll be intrigued with the many benefits of >Zendesk Sell. When you get Zendesk Sell, you get access to a great support team. But you might not even need it. Zendesk Sell is so easy to implement and even easier to maintain because it’s cloud-based. It has an awesome interface, is easy for salespeople to adopt, and the smartphone app is one of the top reasons why so many companies have adopted Zendesk Sell as their CRM. Try it here today for free.