Comparing Customer Relationship Management Applications: What’s Most Important?
Comparison shopping can be enlightening. And it can be surprising. Comparing CRM vendors is a great way to find out which tools may have what you need in a customer relationship management tool and it can be a great time to find out about features you didn’t even realize were out there. Many people begin researching popular tools like Zoho vs Netsuite CRM and find themselves looking at other tools as well because they find out, through comparing, that their wish list has some very specific requirements that not all major CRMs have. Comparison shopping for CRM tools is about so much more than just price.
What About Mobility?
When examining Zoho vs Netsuite CRM and others, the ability to use the tool from anywhere is critical to many people. The whole point of a CRM is to enhance productivity and effectively manage deals and relationships. Look at the mobile capabilities of each tool you are considering so that you can see if it has the potential to meet your needs. You will need to think like a salesperson. Consider getting feedback internally on a few choices so that you can measure which tools work best out in the field from a variety of smartphone platforms.
But How Easy (or Hard) is it to Get Up and Running?
You don’t have time for a lengthy and expensive implementation. You want a CRM that you can get up and running as quickly and as inexpensively as possible, right? When you compare Zoho vs Netsuite CRM and other CRMs, be sure that you look at the requirements and costs associated with implementing it. Furthermore, you’ll want to be sure it’s a tool that people in your organization will actually use. Many companies add new software with the best of intentions but user adoption will only happen if you choose the right tool and show people that it’s easy and that using it will benefit them.
CRM Should Help Your Team Do More and Do it Better
Zendesk Sell is another tool to consider when you compare Zoho vs Netsuite CRM. Not only does it offer the ability to work well from anywhere with a great smartphone app but it’s simple to implement, too. And because it’s cloud-based, it’s not going to involve major implementation costs and won’t be cost prohibitive on an ongoing basis. Zendesk Sell is supported by a world class support team and salespeople say that it makes their life more productive. Whether you examine 2-3 CRM tools or 20-30 we hope that Zendesk Sell will be part of that list. It’s simple and free to sign up to check it out here.