Compare to Pick the Right CRM Tool
Measuring SugarCRM vs Oncontact or another tool will give you a lot of insight about what one CRM tool offers over another CRM. Several might look the same at first glance but looking at features and benefits alone won’t tell you everything you need to know. Delve deep to get a real indication of which might be the best fit you’re your company. Beyond the basic functions, there are some other things you should consider, too, beyond what each tool does and beyond what each tool lists as a price.
Mobile Access on All Devices
When you compare SugarCRM vs Oncontact, be sure to look at how it works across mobile devices. Is there a smartphone app? Does it matter if some of your team use Androids and some user iPhones? Salespeople need to be able to access and update their CRM from their smartphone even more easily than they can do it in the office so reviewing features on a PC alone won’t give you a full picture of what that tool is capable of or, conversely, what its shortcomings are.
Ensure Great User Adoption Rates, Too
Many companies say that they have to fight to get their sales force using their CRM. And many companies find implementing CRM tools a nightmare. Be sure you calculate all up front and ongoing costs, consider training requirements, and look at user adoption rates of tools that you compare, too. Which one between SugarCRM vs Oncontact will be better received by your team? Which one will be easier to get up and running? Will either of these tools integrate well with other sales tools you use? What about social media? Email marketing? How about sales reporting? All these factors are important to consider and can make a difference in user adoption rates.
Test Drive Great Tools and See Which One Fits Like a Glove
It’s no easy feat to navigate through the lengthy list of available CRM tools. If you’re already planning on comparing SugarCRM vs Oncontact, consider adding a few more options to be sure that you do your due diligence. We hope you’ll consider adding Zendesk Sell to your list of CRM tools to test drive. You can sign up here in just a few seconds and check out its great interface, awesome smartphone app, and robust features. Zendesk Sell is a low-cost easy-to-implement CRM tool that benefits the entire company. And salespeople love using it!