What Should You Look for When Comparing Top Sales Tracking and CRM Tools?
It isn’t unusual to compare several options when making a major software change. When you decide you’re ready for a more robust or more automated customer relationship management solution, you might decide on comparing specific tools side by side. A common comparison is Podio vs Capsule, for example. While you look at costs and lists of features and bells and whistles, there are some other very important things to keep in mind, too. Many companies list their top wish list items as mobility features. And beyond features, you’ll want to measure implementation time, training requirements, and consider support costs and any associated implementation costs, too.
Think About How it’ll Be Used
It’s definitely the mobile age and mobile tools have changed the way salespeople, business development managers, and relationship managers work. Does your current method measure up in the mobile space? If it did, you probably wouldn’t be looking at making a change. When considering options such as Podio vs Capsule take a close look at the way the tool works on a desktop or laptop, yes, but also look at how it’ll work on a smartphone, too. The way it functions on mobile devices is usually even more important than how it functions on a big screen with a mouse and keyboard because the vast majority of the time it will be used on a smartphone or tablet with a touchscreen.
Ease of Use, Adoption Rates, and Results
A good thing to consider is the potential for fast user adoption when looking at tools like Podio vs Capsule. Will there be down time as your team gets accustomed to it? Will there be support issues when you try to integrate the CRM with your other essential daily sales and productivity tools? This can make a big difference in user adoption rates, too. Salespeople don’t have time for down time. They’re measured on results.
Test Drive Great Tools and See Which One Fits Like a Glove
It’s no easy feat to navigate through the lengthy list of available CRM tools. If you’re already planning on comparing Podio vs Capsule, consider adding a few more options to be sure that you do your due diligence. We hope you’ll consider adding Zendesk Sell to your list of CRM tools to test drive. You can sign up here in just a few seconds and check out its great interface, awesome smartphone app, and robust features. Zendesk Sell is a low-cost easy-to-implement CRM tool that benefits the entire company. And salespeople love using it!