Be Sure You Have a Thorough List of Wants and Needs When Researching CRM Tools
It might be easy to compare CRM tools if you see a wide array of differences between the options available. Matching the features list to your wants and needs can make it easier to source the right solution for your needs. But what about when you compare tools and they all start to look the same? Here are some key differentiators to keep in mind whether you compare Oracle vs Capsule or another two software titles.
Think About How it’ll Be Used
It’s definitely the mobile age and mobile tools have changed the way salespeople, business development managers, and relationship managers work. Does your current method measure up in the mobile space? If it did, you probably wouldn’t be looking at making a change. When considering options such as Oracle vs Capsule take a close look at the way the tool works on a desktop or laptop, yes, but also look at how it’ll work on a smartphone, too. The way it functions on mobile devices is usually even more important than how it functions on a big screen with a mouse and keyboard because the vast majority of the time it will be used on a smartphone or tablet with a touchscreen.
Consider Costs, Implementation Time, and How Your Team Will Respond
How long does it take from the time you purchase a CRM until your team has fully adopted it and is beginning to see the benefits from it? New tools can take time to implement but implementation time and implementation costs are an important factor to consider as downtime could be detrimental and costly. Furthermore, a lengthy and arduous deployment could result in low user adoption rates. As the saying goes, “Ain’t no one got time for that!” When you contrast Oracle vs Capsule, think about how easy it’ll be to get your team to use it and how much the total cost of ownership will be, too.
What’s Zendesk Sell Got to do With It?
Zendesk Sell is a tool that salespeople love. When you stack it against Oracle vs Capsule you’ll see why. With great mobile app, robust reporting, easy implementation, and a long list of features you’ll find that your team are not only up and running quickly but happy to use it because it improves the way they work. Regardless of how many tools you plan to check out, be sure to evaluate Zendesk Sell by Future Simple. You can try it out by signing up here.