Is there a Perfect CRM Tool for Your Business?
You might be looking at Oncontact vs Capsule in an effort to figure out which one more closely meets the needs of your company today as well as for down the road. The evaluation process can be arduous but will help you figure out what you want, what you don’t need, and will help you learn a lot about what will be needed to get from the start line to the finish line in terms of implementation.
Think About How it’ll Be Used
It’s definitely the mobile age and mobile tools have changed the way salespeople, business development managers, and relationship managers work. Does your current method measure up in the mobile space? If it did, you probably wouldn’t be looking at making a change. When considering options such as Oncontact vs Capsule take a close look at the way the tool works on a desktop or laptop, yes, but also look at how it’ll work on a smartphone, too. The way it functions on mobile devices is usually even more important than how it functions on a big screen with a mouse and keyboard because the vast majority of the time it will be used on a smartphone or tablet with a touchscreen.
Think About “Nice to Haves”, Too
When you sit down with a plan to choose a CRM you might have a few ‘nice to have’ items that aren’t essential. The comparison process could also reveal features you didn’t think about that either make it onto your ‘nice to have’ list or that wind up on your must-have list after consideration. Beyond features, consider other important factors, like implementation time, implementation costs (if any), after sales support, and training requirements. Will each tool you’re considering be easy or difficult with the above areas? User adoption is a critical factor of success with a CRM and when you compare Oncontact vs Capsule you’ll want to understand which of these options is easier to implement and even more importantly, which is the one that your team will be happier to use.
Consider Checking out More than Just Two CRM Demos
It’s wise to be vigilant about choosing such an important tool for your company. When it comes to CRM, there are a lot of choices and you probably don’t have time to analyze 100 different tools. If you think that comparing Oncontact vs Capsule is enough of a comparison, you might miss out on a great tool that offers you mobile functionality, easy implementation, great pricing, and quick return on your investment. Beyond comparing oncontact vs Capsule, consider checking out Zendesk Sell, too. It’s easy to see why so many companies like yours are happy with it and it won’t cost you a thing to download our version.