Some Things Shouldn’t be Sacrificed in Your Quest for the Best CRM
It’s common practice to check out product reviews and comparison charts when looking at tools like Nimble vs Capsule. Doing this, along with checking features lists against your own wish list can help you narrow down contenders for your company’s next sales and relationship management tool. What’s most important to your company in a CRM? Be sure you don’t overlook the importance of user adoption, mobile offerings, and implementations costs/logistics.
Think About How it’ll Be Used
It’s definitely the mobile age and mobile tools have changed the way salespeople, business development managers, and relationship managers work. Does your current method measure up in the mobile space? If it did, you probably wouldn’t be looking at making a change. When considering options such as Nimble vs Capsule take a close look at the way the tool works on a desktop or laptop, yes, but also look at how it’ll work on a smartphone, too. The way it functions on mobile devices is usually even more important than how it functions on a big screen with a mouse and keyboard because the vast majority of the time it will be used on a smartphone or tablet with a touchscreen.
Don’t Forget About Training, Implementation, User Adoption, and Support
Do you know how long one takes over the other when comparing Nimble vs Capsule? What about other tools? Do you have a clear indication of implementation costs, how long it takes to train people, how long it’ll take to go live, and what sort of support will be available to you after you’ve gone live? Beyond the features and benefits listed beside each CRM you compare, be sure you look at the ease of getting up and running, too. Getting up and running easily will also impact how warm of a reception your team gives the new CRM, too. And tools like CRMs are only as good as the information put into them so user adoption is pretty important!
You Should Check out Zendesk Sell. Why?
While you compare Nimble vs Capsule, it’s important to also add Zendesk Sell to your evaluation. Why Zendesk Sell? This post-PC CRM is getting great reviews as a top CRM contender because of mobile apps, robust reporting features, easy implemetation, and low costs. Take a look at the features and benefits of using the Zendesk Sell and try it here for free so you can see it in action.