Evaluating Several CRM Tools? Here are Things to Look For
Looking at sales pipeline tracking, relationship management, and sales productivity tools? If you want to compare tools like Microsoft CRM vs Capsule, you will need to look at more than price and basic features in an effort to decide which one is right for you. You may want to review a long list of CRM tools before choosing one. After all, the tool you choose will impact the lives of your team as well as your ability to reach your goals in a big way.
What’s a Must Have?
How important is mobility in a CRM tool? Almost all salespeople work more outside the office than at the office. Good features that let you access and update your sales pipeline and customer contact information as well as important documents linked to deals and accounts can make a huge difference in productivity. A smartphone screen can’t fit a large website the way that a laptop or desktop can. You can’t do data entry the traditional way when you’re using an iPhone, Blackberry, or Android. Make sure that the mobile capabilities don’t just look good on paper --- they have to work in reality, too, and reality is a small screen! Whether you’re considering Microsoft CRM vs Capsule or have a long list of tools to look at, think about what you need and what your salespeople need, too.
What About Deployment?
It’s exciting to choose a new tool and to gear up to get ready to use it. But if implementation and deployment is complicated, it could make life difficult and could even impact user adoption rates. As part of your quest to compare Microsoft CRM vs Capsule and other tools, look at ease of use, training requirements, implementation costs, implementation requirements, and at how well the potential tool will work with other tools in your organization. A smooth implementation can mean the difference between the tool getting embraced and being a source of frustration for you and your team.
Here’s Another CRM to Check Out:
You should definitely compare several tools when visiting your customer relationship management software options. When you sit down to compare Microsoft CRM vs Capsule also look at Zendesk Sell. Not only is it a well-reviewed CRM for its awesome sales tracking, pipeline management, robust reporting, and contact management features but it has mobile capabilities, great smartphone and tablet apps, is a breeze to implement, and salespeople absolutely love it. It takes productivity and relationship management to the next level, enabling your company to reach your goals. Try it here for free with no obligation.