How to be Sure You’ve Chosen the Right CRM
Evaluating different CRMs can help you differentiate them. Some features will be very close between tools but some will be miles apart on important issues. Have you identified which features and elements of a CRM are most important to the growth and productivity of your organization? If you are looking at options such as Capsule vs Pipedrive, for instance, you’ll want to think about which one will be easiest to implement, which one will have the best long-term benefits to your company, and one that your team will find easy to begin using on an ongoing basis.
Does it Have Mobile Apps?
One of the hottest button issues for salespeople who have to log their deals and their customer conversations is how easy or difficult it is to get it done. Salespeople don’t want to have to come back to the office and try to recall everything from their day and transpose it into a data capture tool. It’s just not practical! When you stack Capsule vs Pipedrive and any other CRM tools you consider, think about how easy or how difficult busy multitasking salespeople will find it while on the road. A tool that works well from their smartphone is definitely going to be preferable.
Think About “Nice to Haves”, Too
When you sit down with a plan to choose a CRM you might have a few ‘nice to have’ items that aren’t essential. The comparison process could also reveal features you didn’t think about that either make it onto your ‘nice to have’ list or that wind up on your must-have list after consideration. Beyond features, consider other important factors, like implementation time, implementation costs (if any), after sales support, and training requirements. Will each tool you’re considering be easy or difficult with the above areas? User adoption is a critical factor of success with a CRM and when you compare Capsule vs Pipedrive you’ll want to understand which of these options is easier to implement and even more importantly, which is the one that your team will be happier to use.
Zendesk Sell is a Cut Above with Sales Tracking, Mobile Features, and Easy Implementation
Zendesk Sell is an excellent tool for your sales force and should be on your list of CRMs to evaluate. Whether you look at Capsule vs Pipedrive and another tool or ten more tools, it has amazing mobile capabilities, great insightful sales reports, is easy to configure and customize, and salespeople can literally hit the ground running because it’s so easy to use. Try it here today for free.