How to be Sure You’ve Chosen the Right CRM
Evaluating different CRMs can help you differentiate them. Some features will be very close between tools but some will be miles apart on important issues. Have you identified which features and elements of a CRM are most important to the growth and productivity of your organization? If you are looking at options such as Capsule vs Oracle, for instance, you’ll want to think about which one will be easiest to implement, which one will have the best long-term benefits to your company, and one that your team will find easy to begin using on an ongoing basis.
What About Mobility?
How important is mobility to your sales force? For most companies either implementing a CRM for the first time or upgrading from an archaic sales force tool, mobility is top on the list. If this is a hot topic for your company, make sure the tools you compare offer access on all mobile devices. Automatic synchronization, security features, and ease of use are all imperative. In the case of Capsule vs Oracle you’ll want to look closely at mobile functions to ensure the tool does work in a way that will make it easier for your team to be productive from anywhere.
Don’t Forget About Training, Implementation, User Adoption, and Support
Do you know how long one takes over the other when comparing Capsule vs Oracle? What about other tools? Do you have a clear indication of implementation costs, how long it takes to train people, how long it’ll take to go live, and what sort of support will be available to you after you’ve gone live? Beyond the features and benefits listed beside each CRM you compare, be sure you look at the ease of getting up and running, too. Getting up and running easily will also impact how warm of a reception your team gives the new CRM, too. And tools like CRMs are only as good as the information put into them so user adoption is pretty important!
Zendesk Sell Needs to be Added to Your Evaluation List
If looking at Capsule vs Oracle consider adding at least a few more options to the list of potential solutions. You’re wise to evaluate at least a few CRM tools before making a choice. If you are comparing Zendesk Sell is awesome for tracking deals, saving time, being more productive, and measuring your own success. Try it here as part of your CRM evaluation process and see if it’s right for you.