You Shouldn’t Have to Sacrifice When Shopping for Customer Relationshp Management Tools
Savvy consumers often look to product reviews and comparisons to help them decide which brand to buy. They look at price, service and support, features & benefits, and whether or not the tools they are considering meet their needs. In terms of business software, comparing CRM tools can help discerning buyers choose the best option, too. If you compare Act vs Capsule, for instance, you’ll be able to see which of the two tools has more of what you’re looking for.
What’s a Must Have?
How important is mobility in a CRM tool? Almost all salespeople work more outside the office than at the office. Good features that let you access and update your sales pipeline and customer contact information as well as important documents linked to deals and accounts can make a huge difference in productivity. A smartphone screen can’t fit a large website the way that a laptop or desktop can. You can’t do data entry the traditional way when you’re using an iPhone, Blackberry, or Android. Make sure that the mobile capabilities don’t just look good on paper --- they have to work in reality, too, and reality is a small screen! Whether you’re considering Act vs Capsule or have a long list of tools to look at, think about what you need and what your salespeople need, too.
How Easy or Difficult will it be to Implement?
Picking the right CRM with a long list of great features is a big win. But if it’s hard to get it up and running, rolled out, and working with other tools you and your team use daily it’s not such a win. If the road to going live is really rocky it’ll cost you. Consider implementation, support, and ease of going live when you compare tools like Act vs Capsule and others.
Comparing Tools? Don’t Forget Zendesk Sell
When comparing tools for improving relationship management, you might have a few main contenders in mind but your search could reveal that there are additional tools worth looking at, too. Zendesk Sell works the way you want it to. It integrates with other tools, it works seamlessly from mobile devices, and it is quick, easy, and inexpensive to get up and running. And users love it. When you compare Act vs Capsule add Zendesk Sell to your list. Try it here today for zero cost. See whether or not it’s right for you. Many of our happier customers say it helps you get more productive, more collaborative, and win more deals.